Call Center Operations Officer - LOLC Holdings Job Vacancies

A well-known conglomerate in Sri Lanka, LOLC Holdings PLC has a wide range of interests in different industries. Originally founded in 1980 as Lanka ORIX Leasing Company, it has developed into a major force in manufacturing, renewable energy, microfinance, insurance, agriculture, and leisure. LOLC Holdings, which has its headquarters in Colombo, is well-known for its creative thinking and major economic contributions to Sri Lanka. With operations spanning multiple nations, the company has a strong regional presence that highlights its significance as a leading international business entity based in Sri Lanka.

✨Calling young energetic individuals to ignite their career Journey ! An exciting opportunity for you to join with the dynamic customer care team of the fastest growing brand in the Island . Be a part of excellence and get a kick start to a impressive career with us.

Job Functions :

• Handle General Insurance Claims.
• Address all customer inquires.
• Deliver and exception customer service.

Qualifications And Experience :

• GCE 0/L and GCE A/L
• Should be flexible to work on roster basis, both from office and from home.
• Team Player with good interpersonal skills.
• Should be a Computer Literate.
• School Leaver's are encouraged to apply.

✥ In order to guarantee effective and efficient service delivery, a call center's daily operations must be monitored by a call center operations officer. Among the main responsibilities are supervising call center employees, keeping an eye on performance indicators, and putting plans in place to increase output and client happiness. In this position, quality assurance standards are upheld, escalated customer issues are handled, and training programs are coordinated. In an effort to streamline procedures and further the call center's overarching objectives, the operations officer also examines data to spot patterns and potential areas for development.

* Click Here To Get More Details : HERE

(Please note that the salary range shown here is not the exact salary)