Sampath Bank Junior Customer Care Executives Job Vacancies 2022


JUNIOR CUSTOMER CARE EXECUTIVES (FIXED TERM CONTRACT)

Requirements:

  • A Minimum of Three (03) months experience at a Call Centre / Contact Centre or in a similar business environment.
  • Age preferably below 25 years.
  • Passed G.C.E O/L, including Mathematics and English.
  • Passed G.C.E A/L.
  • A certification related to IT will be an added advantage.

Key Responsibilities:

  • Attend to Inbound / Outbound calls efficiently and respond to emails.
  • Manage and resolve customer complaints / inquiries effectively.
  • Provide customers with product and service related information / solutions.

Competencies Required:

  • Excellent verbal and written communication in Sinhala and English (Preferably with Tamil).
  • Ability to deliver a superior service in the absence of physical presence of customers.
  • Active listening skills and ability to understand customer needs Problem solving and negotiation skills.
  • Ability to work under pressure and on 24/7 shift basis.
  • Flair for interpersonal relations.
  • Basic IT skills.




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