Sampath Bank Junior Customer Care Executives Job Vacancies 2022

JUNIOR CUSTOMER CARE EXECUTIVES (FIXED TERM CONTRACT)

Requirements:

• A Minimum of Three (03) months experience at a Call Centre / Contact Centre or in a similar business environment.
• Age preferably below 25 years.
• Passed G.C.E O/L, including Mathematics and English.
• Passed G.C.E A/L.
• A certification related to IT will be an added advantage.

Key Responsibilities:

• Attend to Inbound / Outbound calls efficiently and respond to emails.
• Manage and resolve customer complaints / inquiries effectively.
• Provide customers with product and service related information / solutions.

Competencies Required:

• Excellent verbal and written communication in Sinhala and English (Preferably with Tamil).
• Ability to deliver a superior service in the absence of physical presence of customers.
• Active listening skills and ability to understand customer needs Problem solving and negotiation skills.
• Ability to work under pressure and on 24/7 shift basis.
• Flair for interpersonal relations.
• Basic IT skills.

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