Hatton National Bank Collection Specialist Job Vacancies

COLLECTIONS SPECIALIST - Fixed Term Contract (FTC) 

• The position of collections centre specialist consists of contacting and notifying clients of delinquent accounts by telephone to solicit payment. It also entails to gain an understanding of each customer's circumstances and negotiate repayment to protect or collect revenues for the bank.

• High volume of phone calls will be assigned to contact delinquent customers and/or correspondence 
• Negotiate for repayment deadlines and track the payment and repeated calls if necessary.
• Assisting customers regarding collection issues, resolve client discrepancies.
• Responsible for monitoring and maintaining assigned accounts.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the assigned branches.
• Meet defined department goals and activity metrics.

• Should have passed the G.C.E. Ordinary Level Examination including 2 'C' passes for English & Mathematics.

• Minimum of 6 months experience in similar capacity with other financial/ non-financial institutions on debt collection will be an added advantage

• Between 24 and 30 years

• Fluency in two languages minimum
• Flexibility to work on weekends & holidays
• Knowledge of various collection techniques
• Excellent communication skills
• Problem-solving and critical-thinking skills
• Must have good computer literacy and email
• Must have the ability to make fair and ethical decisions in tough circumstances
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• Highly self-motivated with strong interpersonal skills - Demonstrate high level of ethical commitment and trustworthiness.
• A team player.

• Selected candidates will be given on the job training
• Assignments will be based in Colombo.