Reception - Work from Home Job Vacancies

To provide efficient reception and administrative support, ensuring excellent customer service to staff and clients of an Australian Group of Companies.

1. Reception

• Answer calls promptly, courteously, and direct them to the appropriate person.
• Maintain incoming and outgoing mailboxes related to Reception and Access Products.

2. Access Products

• Manage keys, swipes, and remote ordering systems.
• Process all orders where stock is held offsite.
• Prepare management reports for invoiced orders.
• Communicate with clients on order status and approvals.
• Maintain updated order files to meet delivery KPIs.

3. Administration

• Work with StrataMax and DocMax systems for extracting data and generating reports.
• Prepare records for handover of properties to new management companies.
• Run reports, manage files, and save documents as needed.
• Assist Contracts Administrator with DocuSign contract processes.
• Undertake administrative projects as required.

Core Competencies:

• Customer Service: Understand client needs, deliver excellent service.
• Organisational Skills: Prioritize tasks, meet deadlines, manage time effectively.
• Communication: Strong verbal & written skills, especially on phone & email.
• Initiative: Take proactive actions and suggest improvements.
• Problem Solving: Identify and solve issues with new processes.
• Resilience: Work under pressure with good judgment.
• Integrity: Follow protocols, respect values and standards.
• Teamwork: Collaborate effectively, share knowledge.
• Relationship Building: Maintain effective stakeholder relations.
• Technology: Use Word, Excel, Outlook; experience with Teams (chat & calls)

📚 Qualifications :

• Passed G.C.E. A/L
• 2–3 years' experience in a similar capacity.
• Good IT skills including MS Office packages.
• Excellent written and oral English skills.

👤 Ideal Candidate Profile :

• Age between 25–40 years.
• Preference given to candidates living within 15 km radius (even for remote work)