Customer Support Officer - Singer Job Vacancies - Jobz Wire ★

Customer Support Officer

Customer Support Officer

Singer

Location

Sri lanka
Job Type

Full time
Experience

1 yr
Education

O/L
Salary

Competitive
Deadline

April 18, 2025

📌 Singer (Sri Lanka) PLC operates with the vision to be the market leader in elevating and enriching lives. The position will be responsible ensuring that the customer inquiries received via direct and indirect channels are handled end-to-end to achieve high customer satisfaction levels.

Personal Profile :

A minimum of 01 year experience in a similar role.
Passed G.C.E. Ordinary Level with "C" Passes for Mathematics and English.
Excellent communication and interpersonal skills: "Bi-Lingual" or "Tr-Lingual" will be an added advantage.
Willing to work 5.5 days a week on a roster basis.
Problem-solving skills with a customer-centric approach.
Proficiency in using computer systems and navigating software applications.

Job Profile :

Handle inbound/outbound calls promptly and professionally.
Address customer inquiries, resolve complaints, and provide accurate information.
Maintain a high level of customer satisfaction through excellent service.
Document all interactions and transactions accurately in our system.
Collaborate with team members and other departments to ensure efficient issue resolution.

What is on Offer :

An attractive compensation package with performance-based incentives.
Opportunities for career growth and professional development within the group.
A vibrant and inclusive work culture that values teamwork and innovation.

Singer (Sri Lanka) PLC

Singer (Sri Lanka) PLC

Singer has been in Sri Lanka since 1877, when the first Singer sewing machines went on sale at a Colombo store. Today, Singer (Sri Lanka) PLC. is a large, diversified company with unmatched presence throughout Sri Lanka.

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