Customer Service Officer - Havelock City Job Vacancies

Havelock City (Pvt) Ltd (HCL) is a fully owned subsidiary of Overseas Realty (Ceylon) PLC, Owner, Developer, and Manager of the World Trade Center, Colombo, and Havelock City, a premier mixed-use development.  

The Job :

• Conduct routine rounds of assigned zones to ensure cleanliness, functionality, and operational readiness.  
• Supervise housekeeping, security, and maintenance teams to ensure timely resolution of issues.  
• Monitor common areas, restrooms, escalators, elevators, and parking spaces for quality standards.  
• Perform daily operational audits for assigned zones and document findings.  
• Ensure compliance with safety, hygiene, and mall guidelines across all zones.  
• Report and follow up on maintenance issues with relevant teams for prompt resolution.  
• Maintain the customer service register.  
• Act as a point of contact for customer inquiries, complaints, and lost-and-found cases.  
• Provide assistance to retailers for operational issues or escalate them to management as needed.  
• Share information on mall services, promotions, and events with visitors.  
• Collaborate with security, housekeeping, and technical teams to maintain the mall’s environment.  
• Coordinate with marketing teams for event setups and promotions, ensuring readiness of spaces.  
• Assist in emergency situations by following mall safety protocols and ensuring visitor safety.  

The Person :

• Minimum 2–3 years of experience in mall operations, retail, or a customer-facing role.  
• Strong organizational and problem-solving skills.  
• Ability to multitask and coordinate with multiple teams efficiently.  
• Proficiency in Microsoft Office and basic reporting tools.  
• Willingness to work shifts, weekends, and holidays as per mall operations.  
• Should be below 35 years of age.  

How to Apply :

📩 Please forward your comprehensive resume with a recent photograph along with the names and contact details of two non-related referees to the address below within 10 days of this advertisement. 

📌 You are requested to mention the position applied for, on the top left corner of the envelope or in the subject line of the email.