Customer Care Executive - Sarvodaya Development Finance Job Vacancies
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Customer Care Executive
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LocationSri Lanka
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Job TypeFull time
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ExperienceNo experience
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EducationA/L
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SalaryCompetitive
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DeadlineApril 17, 2025
Sarvodaya Development Finance(SDF) PLC, was promoted by Sri Lanka’s oldest continuing social movement, the Lanka Jathika Sarvodaya Shramadana Sangamaya. The purpose was to support underserved rural economies and grassroots entrepreneurism in Sri Lanka, that represented communities deemed ‘non-bankable’ by formal financial institutions.
Key Responsibilities :
- Handle customer inquiries via phone, email, and chat professionally.
- Assist customers with product/service-related queries, complaints, and requests.
- Maintain accurate records of customer interactions and transactions.
- Provide timely and effective solutions to enhance customer satisfaction.
- Coordinate with internal teams to resolve customer issues efficiently.
- Follow up with customers to ensure their concerns are fully addressed.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Stay updated on company policies, products, and services to provide accurate information.
Qualifications & Requirements :
- Successfully completed GCE A/L.
- Fluency in English and Sinhala (Tamil would be an added advantage).
- Customer care/service-related qualifications would be an added advantage.
- Strong verbal and written communication skills.
- Proficiency in MS Office and basic computer skills.
- A customer-oriented mindset with a passion for delivering excellent service.
How to Apply :
๐ฉ Interested candidates are invited to email their resumes with the contact details of two non-related referees to,
Sarvodaya Development Finance
Sarvodaya Development Finance PLC is a Sri Lankan public limited company and functions as a licensed finance company. It is a listed company in the Colombo Stock Exchange.
