Student Counsellor - Esoft Metro Campus Job Vacancies

Job Description

One of Sri Lanka's top private schools, ESOFT Metro Campus is renowned for offering a wide variety of academic programs. It provides degrees, certificates, and professional certifications at the undergraduate and graduate levels in a range of subjects, including business, IT, engineering, and languages. The campus, which strives to give students the skills and knowledge necessary for their careers, is well-known for its top-notch instruction, knowledgeable faculty, and state-of-the-art facilities. Furthermore, ESOFT works with foreign universities to provide internationally recognized credentials, which improves the quality of education for its students.

The Job :

• Handling queries of customers, prospective students and providing them with proper guidance.
• Handling student registration.
• Follow up with student queries received from the call center, social media, and other sources.
• Maintaining up-to-date information regarding class schedules and payments structures for all our programmers.
• Meeting Deadlines and targets set by the management.

The Person :

• A Diploma or Higher Diploma in Marketing or an equivalent qualification from a recognized Institute/University
• Fluent in English and high computer literacy.
• Should be self-motivated and demonstrate strong instincts in acquiring clients.
• Should be able to work on shift basis including weekends.

» Students who need help with personal, professional, or academic issues can turn to a student counselor. They support students in overcoming obstacles in the classroom, creating and achieving goals, controlling stress, and enhancing their general wellbeing. In order to create a happy and encouraging learning environment in schools, duties include leading individual and group counseling sessions, creating support programs, and working with educators, parents, and administrators. Proficiency in problem-solving, empathy, and effective communication are imperative for this position.