Customer Support Officer - Singer Job Vacancies

Leading retailer and manufacturer of consumer durables in Sri Lanka is Singer Sri Lanka. The company, which was founded in 1877, sells a variety of goods, such as sewing machines, electronics, furniture, and home appliances. With a vast network of retail locations throughout the nation, Singer Sri Lanka offers its clients premium goods and services. It is well known for its creative marketing approaches, solid brand reputation, and dedication to client satisfaction.

Singer (Sri Lanka) PLC operates with the vision to be the market leader in elevating and enriching lives in Sri Lanka. Do you love nothing more than going above and beyond for your customers? Can you handle a high-pressure situation and yet find delight in assisting others? If you are an eager and hardworking individual, who fit this profile, we would love to have you join our team!

Personal Profile :

• A minimum of 01 year experience in a similar role.
• Passed G.C.E. Ordinary Level with "C" Passes for Mathematics and English.
• Excellent communication and interpersonal skills: "Bi-Lingual" or "Tr-Lingual" will be an added advantage.
• Willing to work 5.5 days a week on a roster basis.
• Problem-solving skills with a customer-centric approach.
• Proficiency in using computer systems and navigating software applications.

Job Profile :

• Handle inbound/outbound calls promptly and professionally.
• Address customer inquiries, resolve complaints, and provide accurate information.
• Maintain a high level of customer satisfaction through excellent service.
• Document all interactions and transactions accurately in our system.
• Collaborate with team members and other departments to ensure efficient issue resolution.

What is on Offer :

• An attractive compensation package with performance-based incentives.
• Opportunities for career growth and professional development within the group.
• A vibrant and inclusive work culture that values teamwork and innovation.

✥ Helping customers and finding solutions to their problems via phone, email, or chat is the responsibility of a customer support officer. They answer questions, provide solutions, troubleshoot issues, and guarantee a high degree of client satisfaction. They are responsible for recording customer interactions, reporting complicated problems to upper management, and upholding the company's good reputation via competent correspondence. The keys to success in this role are patience, strong problem-solving abilities, and a customer-focused mindset.

* Click Here To Get More Details : HERE

(Please note that the salary range shown here is not the exact salary)