Contact Centre Representatives - DFCC Bank Job Vacancies
DFCC bank
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Job Summary
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Level of education: G.C.E O/L & A/L
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Gender: Male/Female
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Job type: Full Time
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Salary amount: LKR 35,000 - LKR 60,000
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Location: Malabe
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Date posted:
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Expired date: 2024-07-31
DFCC Bank, which was founded in 1955 as the nation's first development finance institution, is a prominent financial institution in Sri Lanka. It has developed into a full-fledged commercial bank that provides a variety of financial services, such as loans, leasing, investment services, and banking for both individuals and businesses. DFCC Bank, which is well-known for its creativity and customer-focused philosophy, is a major force behind the empowerment of people and businesses in Sri Lanka and the promotion of economic development.
✥ Join the front line of customer service at DFCC Bank! Attend our walk-in interview for Customer Services Representative positions and be part of a young & energetic team that delivers exceptional experiences to every customer.
Job Requirements :
- be below 25 years of age.
- have passed the G.C.E. O/L examination with credit passes for English and Mathematics and should have sat the G.C.E. A/L examination
- be a hard worker.
- have good interpersonal and communication skills.
- have basic knowledge in Excel functions & computer and an interest in analysing data.
- flexibility to work night shifts and/or weekends on a roster basis.
- Conversant in Tamil.
- informing customers and potential customers of the Bank's products and services.
- cross-selling products and services over the phone to customers.
- listening to customer queries and handling them effectively.
- assisting in conducting surveys on customer satisfaction levels and resolving complaints.
» An attractive remuneration package is available for the chosen candidates, including basic salary, allowances, overtime payments, flexible work arrangements, and training opportunities.
About Contact Centre Representatives Job
✥ As the main point of contact for clients, a contact center representative answers questions, resolves problems, and gives details about goods and services. Responding to emails and chat messages, taking phone calls, and ensuring client satisfaction are important duties. Strong problem-solving and communication abilities, the capacity to handle several tasks at once, and a customer-focused mindset are requirements for representatives. It's frequently necessary to be proficient with computer systems and customer relationship management (CRM) software. Ensuring a positive customer experience and upholding the company's reputation are critical functions of this role.
* Click Here To Get More Details : HERE
(Please note that the salary range shown here is not the exact salary)
(Please note that the salary range shown here is not the exact salary)
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