Internship Customer Service Agents - Dialog Finance Job Vacancies 2023

The Job :

• Attending to voice & non-voice contacts of the customer professionally and responding to customer inquiries and complaints as per the defined standards & requirements.
• Guiding and assisting customers by providing timely & accurate solutions while achieving "Service from heart" quality standards.
• Ensure to provide comprehensive product & service details to the customers.
• Escalating priority issues with no delays and reporting to the necessary Management levels.
• Routing inbound calls/emails to the appropriate business lines.
• Following up complex customer calls where required.
• Completing call notes and call reports as necessary and updating them in the databases on a timely manner.
• Obtaining and evaluating all relevant data to handle complaints and inquiries while maintaining necessary MIS.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal/external stakeholders and regulatory bodies.

The Person :

1. Successful completion of G.C.E Advanced Level with A/B pass for General English.
2. Excellent communication skills in English (Verbal and written) with an outgoing personality.
3. Ability to read and speak in Tamil will be a definite plus.
4. Fair knowledge in financial industry.
5. Customer centric and excellent relationship management skills.
6. Candidates from Colombo and Colombo suburbs are encouraged to apply.

Application Procedure :

*If you are confident that you meet the above expectations, please forward your CV to dfcareers@dialog.lk with the post applied for as the subject.

Full Details	View
Closing Date	2023/04/25
Sourse	www.topjobs.lk