Contact Centre Associate - HNB Assurance Job Vacancies 2022

Contact Centre Associate - Inbound Contact Centre Job Vacancies 2022

Job Role:

• Proactively interacting and managing customer inquiries over the phone; this includes providing first contact resolution and follow up on any outstanding inquiries till closure ensuring an excellent customer experience.
• Understand, analyze customer complaints, take proper actions and drive towards resolution within the stipulated service levels.
• Accurately track all the inquiries, requests and complaints received from the customers.
• Maintain the service level and other service standards of the inbound call center and ensure high quality service to all the customers consistently.
• Cross sell and up sell products/services to the customers.
• Report the performance of the inbound call center on weekly and monthly basis to the management.

Job Pre-Requisites:

• Passed G.C.E A/L.
• Should have professional qualification in customer care management/marketing / insurance.
• Should possess an excellent command of Sinhala and English languages, both oral and written. Tamil language skills will be an added advantage.
• Should be familiar with MS Office package.
• Age should be below 35 years.
• Should be a person with high interpersonal and analytical skills, committed to work with minimum supervision.
• Good leadership qualities and positive attitudes.
• Should be a good team player.
• Ability to resolve problems by exercising good judgement and independent decision making while adhering to the ethical standards aligned with company polices and regulations.

~ If you believe you are the right person we are looking for, forward your complete resume together with contact numbers and the names of two non-related referees. by email to

~ hr@hnbassurance.com

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