Call Centre Officer / Junior Executive – AIA Insurance Job Vacancies 2022

Call Centre Officer / Junior Executive – AIA Insurance Job Vacancies 2022

Roles and Responsibilities :

• Answer inbound came and provide accurate information to customers.
• Ensure to attend customer call backs /complaints/ negative feedbacks/ requests within the service standards.
• Promoting standing orders for customers.
• Collect new and update existing contact information in the system after validating with the customer.
• Forward customer requests to relevant departments if and when necessary and follow up until it is completed.

Candidates are required to have :

• A sound educational background with good A/L results.
• Minimum 2 years experience in call center, preferably in Insurance and Banking sector.
• Excellent communication skills in both English and Sinhala Languages.
• Ability to speak Tamil would be an added advantage.
• Strong relationship management skills.

~ If you are interested, send your CV to Ike_vacancies@aia.com