Contact Center Assistant - CDB Bank Job Vacancies
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Contact Center Assistant
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LocationSri Lanka
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Job TypeFull time
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Experience1 – 2 yrs
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EducationBelow Mention
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SalaryCompetitive
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DeadlineAugust 29, 2025
CDB believes in elevating the lives of all Sri Lankans. Our focus is to employ and engage individuals who aspire to grow their careers within a renowned financial entity, working with a dynamic team of industry professionals who are dedicated to raising the bar and setting benchmarks in Sri Lanka's financial industry.
๐ Junior Operations Assistant/Operations Assistant (Contact Center)
» We seek dynamic, customer-focused individuals to join our team as Junior Operations Assistant/Operations Assistant.
- This is an excellent opportunity to build your career in customer service with clear pathways for career growth, including potential progression to Team Leader/Supervisor roles based on performance and capability.
๐ If you are passionate about delivering service excellence and are ready to take the next step in your professional journey, you will thrive in this fast-paced environment.
Job Profile :
- Handle inbound and outbound customer interactions professionally and efficiently.
- Provide accurate information and support to customers aligned with company standards.
- Maintain high levels of customer satisfaction through timely resolution of inquiries and issues.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Be flexible to work according to pre-scheduled shifts as per operational requirements in a 24x7 service environment.
- Prepare performance reports and provide insights to improve service delivery standards
- Meet individual KPIs and contribute to team performance targets.
Qualifications & Experience :
- Minimum 1-2 years of experience in related fields.
- Proficiency in Sinhala and English or Sinhala and Tamil (fluency in all three languages is an advantage)
- Excellent communication skills, both verbal and written.
- Ability to work under pressure and manage multiple tasks independently
- Strong email etiquette and basic IT literacy.
- Good interpersonal skills and a positive attitude toward teamwork and service delivery
- Certification in English, IT and/or Tamil language will be an added advantage.
- A willingness to grow into supervisory roles by demonstrating leadership qualities and performance excellence.
๐ฉ If you're ready to lead with vision, inspire teams and deliver real impact in a digitally evolving environment, we want to hear from you.
✔ Join us in shaping the future - apply today and be part of something transformative.
CDB Bank
Sri Lankan financial institution, offers a range of financial services, including leasing, loans, deposits, and more, with a focus on supporting micro, small, and medium-sized enterprises (MSMEs).
